Payment and Refund Policy

This Payment and Refund Policy was last updated on 15 October 2026.

Scope of the Policy and the Products or Services It Covers

This policy applies to all purchases of digital courses, subscriptions, training modules and related professional resources offered through newsripely. The services focus on studio production in motion, including studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. It covers both one-time course purchases and recurring subscription access. The policy governs all transactions made by customers located in the United Kingdom and explains the rights and obligations of both parties in clear terms.

Prices, Currencies, Taxes and Any Additional Charges

All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included in the displayed price where applicable. No hidden fees apply for standard access. Additional charges may arise only for optional extras such as extended support sessions or certification documents, which are clearly itemised before checkout. Currency conversion fees charged by your payment provider remain your responsibility and are not controlled by newsripely.

Accepted Payment Methods, Payment Authorisation and Payment Security

We accept major credit and debit cards, PayPal and bank transfers for business accounts. Payment is authorised immediately upon submission of an order. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. newsripely does not store full card details. Authorisation confirms sufficient funds and validates the card before the contract is formed.

Order, Booking or Service Confirmation and When a Contract Is Formed

Once you complete the checkout process and receive an email confirmation, a binding contract is formed. The confirmation email contains order details, access instructions and a copy of this policy. Access to digital content is granted instantly after successful payment unless a subscription start date is specified. You should retain the confirmation email for your records.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from the date of purchase. However, for digital content, this right is lost once you begin downloading or streaming the material or once access is granted. Subscriptions may be cancelled at any time but refunds are subject to the eligibility rules below. You must notify newsripely within the cooling-off window using the contact details provided at the end of this policy.

Refund Eligibility, Exclusions and Non-Refundable Items or Services

Refunds are available only for unused subscriptions within the first 14 days where no content has been accessed. Digital downloads, completed courses and promotional bundles are non-refundable once access begins. Technical issues caused by your own equipment or internet connection do not qualify for refund. Customised or personalised resources are excluded from refund eligibility.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, email [email protected] with your order number, full name, and a clear statement of the reason. Include the date of purchase and any relevant transaction reference. Requests must be submitted in writing. Incomplete requests will be returned for additional information within five working days.

Inspection, Approval, Rejection and Notification of the Refund Decision

Upon receipt of a complete request, newsripely will inspect the account activity within ten working days. You will receive written notification of approval or rejection via email. If rejected, the email will state the specific reason and any options for appeal. Approved refunds are processed without further action on your part.

Refund Method, Processing Time and When Funds Should Reach the Customer

Refunds are issued to the original payment method. Credit or debit card refunds appear within five to ten working days depending on your provider. PayPal refunds are usually credited within three working days. Bank transfers may take up to seven working days. newsripely is not responsible for delays caused by third-party financial institutions.

Special Rules for Digital Content, Subscriptions, Services or Promotional Offers

Digital content is supplied immediately upon purchase, waiving the standard cooling-off period once streaming or download commences. Subscriptions renew automatically unless cancelled at least seven days before the renewal date. Promotional offers are non-refundable and non-transferable. Partial refunds for unused subscription periods are not provided except in cases of proven service failure by newsripely.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments must be resolved within seven days or access will be suspended. Duplicate charges are investigated upon notification and corrected within five working days. Chargebacks are treated as a breach of contract and may result in account termination. Suspected fraudulent activity leads to immediate account suspension pending verification with +44 (0)300 111 4123.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or the Data Protection Act 2018. These rights include remedies for faulty digital content and the right to cancel within the cooling-off period where applicable. Any term that attempts to exclude these rights is void.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy contact [email protected] or write to Fawley House, 2 Regatta Place, Marlow Road, Bourne End, Buckinghamshire SL8 5TD. newsripely may update this policy from time to time. Changes take effect 30 days after posting on the website. Continued use after that date constitutes acceptance of the revised terms. The current version is always available on the website and was last updated on 15 October 2026.